About Us

This web site is owned and operated by Cadbury Alpacas who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us at info@alpacaemporium.co.uk or by post to Cadbury Alpacas, Tickenham, North Somerset, BS21 6RA, United Kingdom.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept card payments, pay pal, Visa and MasterCard. Items are charged for when orders are accepted, but if it is subsequently found that your selection is out of stock and/or cannot be delivered within 14 days you will be emailed with the option to cancel the order and receive a refund if you do not want to wait for the back-ordered item to come into stock.  If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will try to correct the mistake. When we send you a confirmation of your order and/or a payment receipt, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We aim to dispatch your order to you as soon as possible and most items are despatched by second class Royal Mail within 1-3 working days of ordering but please allow up to 10 days for delivery within the UK before contacting us if it has not arrived. During postal strikes we may use Evri as an alternative to Royal Mail. Please allow up to 14 days at peak times. We are happy to offer quicker delivery times if you contact us before purchasing. If your item is made to order we will aim to make and despatch  it within 14 days but over Christmas this may take longer. Orders for delivery to an address outside the UK will be dispatched within the same timescale but may be subject to increased transit time in the postal system. Postal charges are based on product weight and a small handling fee is included to cover packaging costs. We do not actively seek to make a profit from postage and packaging charges.

Northern Ireland- unfortunately since Brexit we may have to charge extra delivery for large orders such as bedding, so may contact you after you place your order with an additional premium.

We are happy to offer international shipping – please contact us for a quote.

This business is registered and operates in the United Kingdom.

If you are purchasing from outside the United Kingdom, please note that UK consumer protection laws (including the Consumer Rights Act 2015) may not apply to your transaction

Delivery

We aim to send your order by tracked 48 within 1-3 working days although Christmas and postal strikes may affect this and then we may use Evri to deliver instead.

For urgent orders we can usually send same day (ideally order before lunchtime) by either tracked 24 or special next day delivery although this may incur an extra charge. Please call to arrange before placing order

With made to order items such as bedding and knitwear please allow up to 14 days for us to make it before despatching. International orders will take longer, and sometimes much longer. We always ship quickly but can’t guarantee delivery processes once goods leave the UK. You must inform us within two working days of receipt if the goods are damaged in transit, so that we can make a prompt claim against the delivery company and correct the problem and within a reasonable time if they do not arrive and are presumed lost. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Alpaca Experiences

Full payment is to  be made at the start or before the visit.

Non-walkers and spectators to pay a fee of £10 to visit

Children under 14 must each be accompanied by a full paying adult who will be responsible for their safety whilst on the premises.

Children may only walk an alpaca with their accompanying adult, not by themselves.

You will be given a 2 hour slot and will need to leave by the end of allocated time even if you arrive late unless otherwise agreed.

Please inform us if you are going to be late. A minimum  of 48 hours notice of cancellation is required or the full fee will be due, or voucher considered redeemed. In the rare event of severe adverse weather conditions you will be offered an alternative date to visit. 

Appropriate clothing must be worn or you may not be allowed to walk an alpaca for health and safety reasons.

If you change your mind and would like a refund no problem, just make sure it is within 14 days of purchase. Gift vouchers are non-refundable and experiences must be booked and taken within the validity period of 12 months and cannot be exchanged for cash.

Our vouchers are non-name specific right up until the experience is booked. The voucher is transferable but the booking isn’t.

You will be able to wash your hands after meeting the alpacas. Please do not consume any food or drink until you have thoroughly washed your hands.

Please not behave in any way to disturb the neighbours or alpacas or you will be asked to leave.

Finally please DO enjoy your visit.

Credit Card Security

All transactions take place between the customer and our payment gateways (Sagepay and Paypal). Credit card numbers are not entered onto the Alpaca Emporium website.

Privacy Policy

Alpaca Emporium does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

If for any reason you are not happy with the item you may cancel and return the item to us in an unused condition within 14 days, as long as you pay the postage to return the item(s). If there is nothing wrong with the item we reserve the right to charge you a 30% handling charge.  Please obtain and keep a proof of postage of returns. If we are not able to supply you with the item today, the 14 days runs from the date you receive it.
Please note that for hygiene reasons we cannot accept returns of bedding or socks unless there is a fault. Bespoke items cannot be refunded unless faulty in which case we will refund if we cannot repair the item.
To exercise the right to cancel, you must inform Alpaca Emporium at info@alpacaemporium.co.uk or Cadbury Alpacas, 20 Clevedon Road,Tickenham, BS21 6RA, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the cancellation form below, but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. by email) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation 

If you cancel this contract, we will reimburse you the amount as above but may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any good supplied, or

(b) (if earlier) 14 days after the day you provided evidence that you have returned the goods, or

c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you have received the goods in connection with the contract:

(a) You shall send back the goods or hand them over to us or to Cadbury Alpacas, Tickenham, North Somerset, BS21 6RA, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

(b) You will have to bear the direct cost of returning the goods.

(c) You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.